| rev:text
| - My family and I have been to Roy's several times, and we usually go for a combination of the food and ambiance/service. Tonight, though the food was good, we were sorely disappointed with the latter.
Our server did not smile once throughout the entire dinner, and he frequently seemed annoyed with us. I don't ask that servers are constantly cheerful, but this particular waiter's demeanor was sour enough to cast a cloud over the whole experience. He would ask the requisite questions, but always with a disdainful look on his face. He also seemed irritated that we didn't order any drinks, and he all but snatched our wine glasses away.
Specifically, a few other things stand out among the general attitude of displeasure he displayed. We ordered the mango streusel dessert (from the prix fixe menu), and he brought out a pineapple dish and called it "apple pecan... eh... thing." We didn't realize it was the wrong dessert until we dug into it, so we didn't say anything. Then, when it was time to pay, we wanted to use two gift cards plus a credit card to cover his tip. We had some confusion about how to do this, and he seemed really impatient when we asked questions. Then, when we said we would think about how we wanted to split things up, he backed away with his hands up and stomped away. Lastly, when we had paid and wanted to double check that we had properly written everything out on the receipt, he just snapped, "That's fine." Again, I didn't expect him to fawn over us, but considering that we were trying to tip him (generously, might I add, given his rudeness throughout the night), he could have shown a little patience or at least said thank you.
I want to give the server the benefit of the doubt and assume that he was having a bad day, but it's really a shame that the good food and atmosphere were tainted by his unpleasant behavior. Next time my family wants to enjoy a nice dinner, we will probably choose a restaurant where we can expect a server who doesn't sneer at us.
***
Edit: The manager saw my original review (above) and called to get more feedback. This impressed me and showed that Roy's really cares about its customers, and Emiliano was nothing but courteous and understanding when I spoke with him. He even sent a $50 certificate for our next visit. I really appreciate that he reached out and will be sure to try Roy's again soon.
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