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| - We stopped in to BJs for lunch after hiking in the Red Rock canyons. We sat in the bar area and were quickly greeted and had our drink order taken immediately. The service started to go downhill after that. We had a very long wait for our drinks, to the point that we had to flag down the server to see if he had forgotten about them. He was not polite with his response that he was 'waiting for the bartender to pour them'. We did finally get our drinks and placed our lunch order.
The first thing to arrive was our friends chicken tortilla soup. They made a nice production of pouring the broth over the soup at the table, presumably so that the tortillas didn't get soggy, but he had no spoon. We couldn't flag anyone down for a spoon, so my DH finally went and asked someone for a spoon. We still sat there for a long time before a spoon arrived. When we finally saw our waiter again,my Dh asked him to bring our friend a new soup (ok, he may have TOLD him to :-))
I think at this point our waiter realized that our service hadn't been great and he brought over a sample of one of their beers which was nice. The funny thing though was that I also got chicken tortilla soup and when they brought it, after all of this, no spoon! Maybe they have a shortage, idk. We knew to ask immediately this time and they did bring it out pretty quickly.
Having said all that, we all really enjoyed our food. The chicken tortilla soup was very good, the mac and cheese was excellent, the chopped salad was great and huge, and they recognized that our service was not good and did try to make up for it. They also made a very tasty margarita, so it's worth another visit.
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