| rev:text
| - REVIEW UPDATED: 02-01-16
I was very surprised someone picked up the phone after holding for 5 minutes. I made the reservation approx. 2 weeks in advance for a Friday night. There was only 5pm, 8pm or 9pm available for a group of 4. Chose the 8pm time slot. When our group arrived, there was no host to greet us, but a server came to greet us after a few minutes and took us to our corner table.
FOOD:
We were given one iPad to order and the food came quick! We were also given a plate of special sushi that was not on the menu not too long after we sat down. This plate of sushi was very delicious - it included hotate, conch, unagi and a white fish sushi. Each kind had their own flavouring. My favourite was the hotate sushi, super fresh and sweet. We ordered rolls, sashimi, cooked foods, desserts AND the highly anticipated torched sushi. Everything was small in size which works out great so you can try a bit of everything. For example one order of the following you get: 2 pieces for a roll, 1 piece for sashimi, 1 piece for okra, 1/2 piece for chicken wing, 1 piece for gyoza, 1 single serving bowl for udon soup. You just have to place more than one order to get more pieces! This also helps control food waste. The torched sushi was decent, not extraordinary because it is literally torched sushi, it's just something you don't see at AYCE. Lots of desserts to choose from. Since I'm a tea fanatic, I loved all the tea flavoured desserts. Creme brulee had matcha and jasmine flavours. The chocolate ganache was an earl grey flavour. Overall, the food was fresh, delicious, and there were some creative rolls. Food is 4 to 5 stars, it's impressive for AYCE.
SERVICE:
We lucked out with great service. It wasn't too busy the night we went for some reason. The server checked on us, we had our tables cleared very often. No missed orders. They just need a dedicated host to greet you.
PRICE:
The pricing is a bit on the high end. $31.99 per person, does not include tax and tip. So pricing is a 3 star.
DECOR:
Modern, zen style decor. Seemed clean, did not feel grimy like a lot of AYCE places.
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We were very excited to try Kaka but unfortunately never had the opportunity to do so, due to its poor reservation system. If it was just for two people we would do a walk in, but we have a group of 8. You can only call between 12pm-6pm for reservations, but no one ever picks up and you're on hold for 30 minutes and more. I messaged Kaka through Facebook and they said they were experiencing high traffic because of the holidays and told me to wait longer on the phone. No customer wants to be put on hold for 30 minutes + and that may not even guarantee availability. Kaka should just remove reservations in general and only allow walk ins. By telling customers to call between 12-6 and making them wait for more than 30+min is misleading and poor customer service. They say "they are constantly thinking of ways trying to improve this," however nothing has changed because reviewers have been saying the same thing more than 3 months ago.
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