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  • I had bought a bike from someone on Craigslist after being assured by the staff at "Bike Barn" in Phoenix that they do ship recumbents and could pack ship the Bacchetta Strada plus some extra components to me for $60 plus shipping via Fed Ex. I then never heard from them after they got my bike. I called two days later and the Manager then told me that the guy who confirmed with me was new and they don't really do that for $60, it should be more, but they would figure something out. Then they called me and said they were going to pack it all in a huge 7foot box and had determined with FedEx that it was gonna cost me $441 to San Francisco! They gave me some attitude when I said that was utterly ridiculous, given that I shipped a trike from Florida to San Francisco for $150 total. I could fly there, pick it up and fly it back for less! They were unsympathetic and downright unhelpful whe nI suggeste they pack it in two boxes and they just actually suggested I ship it via truck! I called Sun Cyclery (Bike Barn got a box from them). The difference in attitude and service was dramatic and amazing! Joe at Sun was friendly, polite and knowledgeable and said he had just shipped something similar to my bike for a LOT less than $441! He explained that Bike Barn should know better than to ship it all in one box and that two boxes were required to keep it within FedEx shipping Requirements. Joe went over and picked up the bike (after Bike Barn refused to drive it the 6 mi.) He packed it and shipped it four days earlier than promised and for $227 total! I was really impressed and grateful and would recommend Sun Cyclery to anyone wanting a bike of any sort. He even packed it securely using old inner tubes, which were inflated inside the box to keep it all snug and secure! Creative attention to detail, friendly, polite and platinum quality service is what you get from Sun. Avoid Bike Barn at all costs!
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