The people are fairly friendly here. However, the only reason I'm giving them 3 stars is that they sure do take their time and do not give accurate estimates on when they'll be finished. Last time I was there it was only supposed to take 1.5 hours. It ended up taking 4 hours because they put the wrong break pads on my car. Luckily they realized their mistake and I didn't have to figure that out the hard way.