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| - If I could give them zero stars I would, this company is the WORST & I mean the WORST!!!! It's starts with their sales team- a gentleman by the name of Kirk (& yes I have his business card still if you want his info) came out & gave us an in home quote. He stated that he had been doing this for years & based off the 1 bedroom apartment my husband & I had in Las Vegas he quoted us $1,800 total, 13 day or less window from time of pick up to delivery. Sounded great. Went over the contract & signed our lives away. After that it became a hassle to get ahold of Kirk with our questions, he did not respond to emails or phone calls. When he finally did his attitude was always that of us being a bother - even though we are the customer. I have it quoted also Kirk stated I would be able to call the home Bekins office 48 hours after pickup to obtain weight & cost, and an estimated date of delivery. Pick up day arrived - 2 older guys showed up who were "sub contracted" to pick up our belongings. I am positive they were on drugs of some kind.
I called in 48 hours later to obtain the promised weight, price & estimated delivery. The nightmare begins here! A guy named Devon answered the phone quite rudely & said: I don't know let me place you on hold & check out. I was placed on hold for 20 minutes. Upon return to the call Devon stated he couldn't reach the driver & get the info but would call me back in an hour. I thought this was strange: why would the driver have the info? Shouldn't it also be in our file at the office??? Needless to say I never received a call back. This happened every day. Finally Devon stated we would receive our stuff on the 17th, unfortunately we got stuck on the road due to car trouble so my dad drove 9 hours to our new apartment to wait for the movers to show up. Guess what?! The movers NEVER showed. I called back & each day Devon promised it would be there that day or the next, but it never arrived. Finally my husband got on the phone & asked for a manager- after much ado he spoke to a guy by the name of Jeff. Jeff at first was helpful & apologetic. But then the nightmare began again. He said our stuff was still sitting in the warehouse in Vegas, had not been weighed or prepared for shipment!!! (It has now been 2 weeks!!) Jeff promised he would "rush" our shipment & get it to us in 3 days. Biggest joke ever. Our stuff arrived almost 4 weeks AFTER it was picked up!!!! We slept on the floor, had no plates/utensils, next to no clothes... it was a nightmare. Oh! And both my husband & I were starting new jobs which we needed our work clothes for. Jeff, Kirk, Devon & the rest of the staff there did not even care what we were going through or that when our stuff finally did arrive it was severely damaged!!! And they significantly over charged us: $2,600 plus tax.
I work in customer service - it doesn't matter if you have a wealthy client or not... a customer is a customer. They should be treated with respect and kindness. If a moving company is moving 1 thing or a 100 the customer should still be cared for with the same respect. These are our belongings- our whole life!!!!!
This is the worst company ever!!! Sorry Allied we should have gone with you.
& we only went with movers because we were moving Cross county & thought it would be easier to have someone drive the truck. Instead it cost us more money and stress.
Do NOT use them, you will be sorry.
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