WORST COMPANY/CUSTOMER SERVICE EVER!!!
We rented two bounce houses for my sons birthday party; unfortunately, there was heavy rain on the weekend we chose. We called them two days prior letting them know due to 100% chance of rain, we would like to cancel. They said they could not give us our full refund but had a credit for a year but would give us 50 percent back as stated in the contract.
I called recently due to the fact that my family is moving across the country due to change of jobs. I asked if there was any possible way for a refund for the other 50 percent given the fact that we are moving in 3 weeks and between my husband and I we are both working on all the weekends prior to the move. I truly have never encountered such rude customer service!
Laura, stated she had to ask her manager but told me frankly she doesn't understand why there is a contract and people sign it just to call and try to get out of it. I informed her that we did not break the contract but it was clearly not safe to allow multiple children under the age of 7 to use a bounce house in a down pour and her response was well you aren't the only one that lost money, we did too that weekend and you can't get your money back. She continued to argue with me and rather than trying to find a solution continued to tell me that she is right, and I am wrong and customers try to get out of contracts blah blah blah.
To us, it wasn't about the money but just a simple question to see if there were other options and I encountered such rude customer service, rather than a polite answer saying no.
I personally would never waste your time on this company. They have the worst customer service ever. They are completely unwilling to work to find a solution or even offer refunds in circumstances that were out of our hands. I can't believe the owner even allows people like Laura to be on their staff, she is just down right rude!