Used to go to this location many years ago without any service or product issues. However, since 2013 /2014 I have received bottom-level service and a poor product (food quality) on repeated occasions. 3 or 4 phone calls to management over the past year or so have not been returned, thus showing a complete lack of care for customer concerns and loyalty.
I have been lied to by the staff; I have been consistently overcharged; The food temperature and quality has been lousy; The orders are often incorrect.....and on, and on.
Went to the Del Taco on Pecos / Windmill instead, and they mentioned that many of their new customers have continuously complained about this location on Serene & Eastern. Will never return to this location - and as for Del Taco, my visits will become less and less frequent.