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  • The Cheesecake Factory has always been a staple in my wife and I's dining out habits. However, the last time we went to dinner we had a really disappointing experience. We brought her family that were in town from Germany so that they could finally experience this Cheesecake Factory place we tell them about somewhat frequently. To start, our waiter was the definition of a tool. I hate to be mean, but his name might as well have been Tony tough nuts. He tried to be nice, but the vibe from him just was not good. What's worse is he forgot drinks for 15 minutes at a time, and would remember when I asked about them. He took FOREVER to take our initial order, despite me asking and him walking past quite a few times. Just in general, bad vibe. Then comes the food. Service is forgivable when the food is amazing. This time, it was not. We decided to get the Guacamole since we recently had some at El Dorado and we were craving some again. They brought it to the table, and we quickly realized that it was HUGE chunks of Avocado, and not ripe avocado at that. It was hard and stringy. So I asked the waiter to send it back since, ya know, we couldn't even dip chips in it because it was like half an avocado at a time. He brings it back, and says...yeah just so you know that's how we do the guacamole now, so if you want it more mashed up you have to specify. REALLY?! It's a DIP, not pieces of apple you're eating. The thing is, with this guy, he could have been making it up since he was that type of person. he also tried to blame the bar on the drinks, then clearly went and put it in the computer since he forgot (we could see the bar and the computer right next to us). Anyway, my four cheese pasta came out luke warm and cold on the outsides, but by this point I said screw it, I ate some of it and too the rest home to heat up the next day. Overall it was a bad experience, and I doubt we'll be back anytime soon. Gordon Biersch is always consistent for us, as is Brio, so we'll probably just go there.
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