rev:text
| - Went for brunch this past Saturday and despite the fact that the restaurant was practically empty with plenty of staff, we had terrible service and found ourselves continuously waiting for our server. After sitting there for 10 minutes, I took it upon myself to go to the bar to ask for some waters and some service. When we finally did get someone to come over, it remained unclear who was supposed to be taking care of our table for the duration of our visit. It was as if no one was assigned our table. Over the course of the almost 2 hours we were there, multiple servers came over after I hailed for assistance, the chef came over at one point, and then the manager came over to apologize. The manager offered us free chips and pico for our bad service which was nice, but then it ended up on our final bill. The server ended the experience by profusely apologizing, but since our food was sub-par, that did not make up for anything. I will say the freshly squeezed mimosas were great, so great, that we tried to order a second one, but those never came... Really too bad, I was excited about the opening of this restaurant.
Hopefully as the staff gets more training and experience, things will get more organized.
|