We always go back every year for Chinese New Year.. last year there was a bug issue in our food which we forgave and so this year we tried again. Some of the food we ordered parts of it was cold and they left the wood piece to steam the fish in our food. Ridiculous. When we asked about it they said "Oh yeah it's for steaming purposes to make it less time" Yeah but is it suppose to be in our food?! "No no not suppose to be in the food, one of our new guys, our bad" Okay... gets the bill, no discount. We complained we should have gotten 10% off because it was their fault for not removing it, not our fault for spotting it. We got our 10% off and needless to say, they have officially lost our business.
TD;LR : Last year there was a bug in our food..this year they left a piece of wood in our food. And didn't bother to take it off our bill. (I