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| - Okay, so this place gets three stars for the food but one star for service and convenience. Granted, I've only done take-out here, but both times it was a bad service experience. First time, they tell my food will be ready in 30 minutes. I'm there 30 minutes later and it's still not ready. I sit inside for like five minutes then tell them I'm going to sit outside with my kids (there's a little bench outside), so please knock on the window or call outside to let me know it's done. 15 minutes later, I'm still waiting, kids are going crazy. I go inside and not only is my food done, but it's been placed in the warming holder waiting for me. By the time we got home, pizza was mushy and not great. Maybe it would have been better had they let me know when it was done. Thanks.
Second time (there only was a second time due to a Groupon and the fact that my husband likes their house special gluten-free pizza), both take-out spots were filled and no parking on the street anywhere. I ended up having to park in the freaking garage and haul my kids and my pregnant self all the way down and across the street in 105 degree weather to get our mediocre take-out. I get in there and SURPRISE I'm the only one getting take out. I mention to them that I just had to walk from the garage because both their take out spots are taken and there's CLEARLY no one in there getting take-out but me. They give me a little sad look and say, "We know." I got a hoagie this time and my husband got the house special gluten-free again. My hoagie was fairly good, but nothing really special. I won't dare get take-out again from Mellow Mushroom for fear of the hassle I'll have to go through next time. Also for fear of looking like Rocky when I wake up like I do this morning from the crazy amount of salt in my food. No, thanks.
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