There are no pens so bring one if you think you'll need one. Be prepared for at least 3 people in line ahead of you no matter what time of day. One lady told me they didn't have any tape at the post office to tape up the flat rate box I got from the display and tried to sell me tape from their little store. I just went down to the unmanned counter and taped up my box with the tape that was sitting there as I waited in line patiently. I can't believe she'd lie to my face to sell me tape or send me home. The Asian guy at least will be patient and honest with you.