I still have a hard time accepting the $25 baggage fee and paying for snacks on my flight. I just assum that when I spend over $300 for a ticket that would include AT LEAST a free bag of pretzels. Not the case.
I do appreciate the flight from Phoenix to DCA running on time. The agents at the gate were also pleasant and called each customer by his name when scanning the boarding ticket. Customer service at it's finest.