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  • I'd give em no stars at all but my mom likes the place so since they made mom happy, I'll hook em up some. So I come in with mom maybe like 3p.m. Ish, no greeting, we sit for a few minutes & notice to table was set but still a little STICKY from not wiping down well so WE cleaned the table OURSELVES. After cleaning our table I actually had to survey the restaurant for a clue on how to order being that we weren't greeted or approached with menus. Suddenly, the young lady seated next to the register FINALLY gets up from being so wrapped up in her smartphone, notices me looking around & pretty much THROWS the menus on our table without asking what we want to drink(which should be a standard procedure in all sit down restaurants). We DID in fact ask her some questions about the menu that she apparently had trouble with, so I believe she had to send another young man to our table (who was shaking like a leaf) & was just as unprofessional as she was bc he was just as dismissive. Plus he works there & doesn't know what bean sprouts are. (I mean come on where did they find these ppl?) we get our dishes & I mean I had pho before & it smelled pretty unappealing for the most part, I couldn't finish my dish. I then look around if the kids coming back to check in with us being that I'm pretty much done with my food & now THIS kid's by the register all on his phone, too caught up in face booking or something to notice that I'm looking for him. An older guy then noticed me looking around & had to approach the kid to get up & do his job. All in all, I pretty much felt gypped in bad service & mediocre food. I think the management should look into this situation before it becomes the culture of the restaurant. If you're going to hire in the family, you should at least check if they're qualified for the job.
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