If I could leave zero stars I would. I needed a cup of hot water. That's it. I asked Fernando for a cup of hot water "I even have my own cup to pour it into". He said "oh no, we can't be passing things back and forth like that. Do you want just a water or hot water?" I said "hot water" which was met with this reply "oooooh HOT water, I'm gonna have to charge you for a coffee, or no, a tea, that more $2.29 for some water". WHAT?! That's ridiculous. Where has customer service gone? I'll tell you where.... to Starbucks. Even though they were closed, the lady happily helped me.... and didn't charge me a dime. THAT'S customer service!!!! Skip this place, the employees no zero about customer service.