I called ahead the same day to make sure they would be open when I got out of work Christmas Eve. I was assured they would be open until 8 but I arrived at 6:30 pm to find them closed. I really needed this since the kit I ordered forgot batteries. It is totally going to ruin my Christmas and has really turned me off from coming back to a place that either doesn't know their own holiday hours or doesn't care enough to stay until the time that they knew a customer was coming in.
EDIT 01/03/16: My boyfriend talked me into giving them another shot and I definitely don't regret it. They know their stuff and have helped us a lot -- and even apologized to him. They even let us exchange a bottle when it was a little too strong for him.