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| - I tried. I tried really hard, over and over again. I live right down the street from this theater and really that's the only reason I've given it so many chances. I'm hardly active on yelp but it's gotten to the point where I have to say something. The bathrooms are absolutely disgusting and reek of urine and sewer. The concessions, soda, and popcorn areas are always nasty. When I say nasty I mean food all over the place soda and slushes all over everything (floor, counters, knobs), and ice literally overflowing to the floor from the machines. Now because this particular location is always so gross I don't buy concessions anymore and won't use the restroom (luckily I live close by and just go before and after at home. Tmi? Sorry but seriously every time I've been in those bathrooms EVERYONE is complaining and half literally retching from how disgusting they are) Normally I get to my seat watch the movie and get out. Except the last time I went we saw Wonder Woman and they improperly listed the movie we purchased tickets for and failed to advise that it was for "sensory impaired" so we get there, no previews, movie randomly starts and looks like a shaky 3D version. NO ONE in the theater knew what was happening and an employee tried explaining it was for sensory impaired but also 3D and brought 3D glasses which didn't work because it wasn't even 3D. The entire theater expect one person lined up in the lobby to get refunds or exchange for the next showtime. Fine. Things happen, they gave free movie passes for each ticket holder to compensate. Forward to tonight. It's Friday, I expect some chaos and mess from being busy but bathrooms are still a quarantine zone and this time the AC just STOPS WORKING! That's it for me. I pay more to go to AMC because it's supposed to be nicer but I've never in my life been to a Harkins this nasty no matter what area it's in and normally AMC lives up to the expectations and you get what you pay for. This location must be horribly managed to be so awful and likely only has continued patrons because it's the nearest theater in the Ahwatukee area. I'm telling you though, it's probably worth it to just drive to Chandler Fashion Center and go to the Harkins. The seats aren't recliners but it's cheaper, cleaner, and honestly the "rewards" program AMC has isn't as good as $1.25 for the Harkins refillable cup (I say that being a paid member of the AMC rewards) Looking for a nice date night and a plain old theater just won't cut it? AMC Esplanade (across from the Biltmore) does it right with even better seats in the Cinema Suites plus actual meals and appetizers as well as an actual waiter that serves you that food AND alcohol! You don't have to get up for anything but the bathroom which you guessed it, DOES NOT smell like urine and feces.
Thanks for listening guys! Of course make your own choices but don't say no one told you if you are unfortunate to waste money at this location.
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