I usually have a great experience and meal at El Pollo Loco. Lunch was not good today. First, I had to take the chicken back because it was undercooked. Then I had to wait at the counter as they cooked the breast longer while the rest of my meal sat at the table. (they should have brought it to me or given me a different piece). They were very understaffed; one young lady behind the counter and a manager who seemed focused on the drive through and indifferent to customers in the restaurant. Also, there was a measly amount of dressing on the salad. Lastly, the garbage cans were full which is kind of gross. EPL is a personal favorite. I hope it was a blip for this store on this day and is not indicative of a downhill slide for the chain.