| rev:text
| - The $85 cashback offer enticed me into choosing Premiere Auto Glass for my windshield replacement. Unfortunately, it was a huge hassle the whole way through.
~09/25/09 - Called Premiere Auto Glass and inquired about the $85 cashback offer. I was told that they are a preferred/pre-approved glass provider through my insurance company and that my insurance company normally pays out very quickly (within a week or two). Premiere stated that they mail out the $85 check once they get paid by the insurance company. Everything sounded good, so I scheduled a windshield replacement appointment.
09/28/09 - initial windshield install/replacement date. The techs were very friendly and professional, replacing my windshield quickly.
~09/29/09 - noticed a loud air noise coming from my windshield while driving around. Called Premiere auto-glass and they scheduled an appointment to come out and fix the problem.
~10/1/09 - Premiere techs came out and added more sealant/glue to the bottom of my new windshield. Within a couple days I noticed that I could still hear the air noise, so I called Premiere and scheduled another appointment.
~10/5/09 - Premiere techs came out and put another brand new windshield in. No more wind noise! Yay!
11/16/09 - After waiting a month & a half after my initial install (insurance billing) date, I called Premiere to find out what happened to my check. Spoke to an office person. She said sorry, they forgot to send it out and they would mail out the $85 check to me that week.
12/08/09 - Still no check, called and spoke to an office person. She said the first check was mailed 11/27. I never received it. She said she would mail another check today.
12/11/09 - Finally received my check. It was dated 11/27, but I don't think it takes a week and a half to send a piece of mail across Phoenix. In addition, the check should have been mailed on 11/20 at the latest, because I called on 11/16 and they assured me it would be mailed out that week.
I also had a very strong smell of glue/sealant in my car after each of the windshield installs/fix attempts that lingered for a long time, even after leaving my car windows open to air it our for hours. My girlfriend reported that she did not have this strong smell when she had her windshield replaced last month (by another company).
So, I'm sorry Premiere, you have a great offer and it looks like you can do great work, but the huge hassles I went through makes me drop you down to 2 stars in this case. Would I give them another try? Possibly, as that $85 cashback reward is quite an enticing offer and they were friendly & professional about resolving all the issues.
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