One of the worst massages I've ever had, and I get them regularly. All I wanted was the therapist to focus on all the knots in my back, neck and shoulders. He somehow managed to use up the whole 50 minutes and my neck never even got massaged- it got awkwardly stretched. And my back was basically a series of warm towels vs an actual massage. The solution to my knots was just slapping biofreeze all over me. I left feeling just as tight as I did when I went in yet somehow 80$ poorer. When the front desk woman asked me how it was- I said uhmmm it was ok I guess. And she didn't acknowledge me and gave me my total. I didn't feel like making an awkward scene so I plan to call and leave a message for the manager.