I have to start by stating that I did NOT buy shutters from Best Buy so this rating is only relative to the sales call and pre-sales service I encountered. I called to get an appointment set up and was pleased with the speed with which they were able to set up someone to come out to give an estimate. Marcel was the second company rep to come to my home that day and perhaps was a victim of comparison to the first representative from another company. Marcel roughly measured out the windows and actually took a SWAG at a bathroom one that was beyond a tub, and also a SWAG at a high Semi-circle window over an entrance. Still he was accommodating and there was no pressure pitch to buy, other than it is cheaper if I did all the windows at once. I wanted to see the actual product as Marcel had not brought any samples with him. He called the office and made an appointment the next day (Saturday) with Lynn. We were to meet her at their office/factory at 1 pm the next day. When we arrived there was no one at the office. We waited until about ten after and when there was no sign, we called the number on the Card that Marcel had given indicating that he would be available any time during the process to help with any issues that may arise. The phone was answered by an answering service, which transferred me to another answering service, but in both cases I was simply informed that the office was closed on Saturdays. That made our decision for us and we went with a company which demonstrated better service during their visit to our home and when we visited their showroom. We are currently right on track with the planned install in the exact time window they had given. Great for the other company, but very poor for Best Buy.