We had an extremely disappointing birthday party for my daughter there last week. Our guests waited in a line out the door ( literally) for 20 minutes to get a wristband for our party. We needed to oversee every aspect. The pizza was delivered to the wrong party, we had to find out what happened. water that was promised to us at set up wasn't delivered until we asked twice. I had to drag garbage cans over from the desk as no one could help us with that aspect. While I understand that they were unexpectedly short-staffed, my daughter only has one birthday a year, and we spent it apologizing to our guests, and trying to organize a very disorganized situation. The woman who worked there that day is evidently the manager and didn't seem to care when I expressed my disappointment. To make matters worse, we send our kids there for gymnastics but have decided to send them elsewhere after this experience. I'm only writing this so that others don't book a party there. I wish I had known better!