Called into the call centre and made an appointment. Was told would get a call before the rep will show up (at a pre-arranged time). No call but the Markham rep showed up and discussed the basics. Expected a call back in a few days (after the weekend). Waited a week and no communications. Called into the call centre and was told an urgent message will be left for the Markham rep -- I also requested an email address so I can follow up. Just about three weeks and still no communication. If this is how the business is run when there are people who want to give you money, I'm glad they haven't called back.