I coordinate a monthly luncheon group and love to try places that members from my group suggest. I called Fort Mill Family Restaurant and asked if they could accommodate a large group of 20+ and they said yes. I called the morning of to confirm the number and they said all was in place. My group of 24 arrived at noon. Beverages were poured but no orders were taken till after 12:20. We waited for our food to arrive as tables around us that were seated after us received their food, paid their bill and left. I asked when our food was coming at 12:50 and a waitress said just a few minutes. At 1:00 I asked for the manager. Instead of apologizing for the delay, she stated that one of the cooks didn't show and that there were other large parties taking up their time. I was disappointed in her response and said so. Our food started to arrive at 1:05. By 1:20 almost all the meals had been served except for one. She had ordered shrimp and pasta which shouldn't have been a time intensive dish. I inquired about it and a few minutes later it finally arrived.
My group said the food was fine with generous portions. My wings were mediocre and my mom's omelette was made with cheese wiz which she ate only because she was so hungry.
Acknowledging the delay in food would have gone a long way. Providing some crackers to nibble on would have been good. Unfortunately the only one who apologized was the waitress Apryl who ran the register.
I will not be bringing my lunch group back.