It doesn't really matter where you catch one of Southwests planes, the gate people the counter people and baggage people are the ruddiest in the business. They have poor demeanors, they are very short and they are not very approachable. Thank god the flight attendants are a bit better, some are real nice and couple are grouchy. My flight from Las Vegas to Burbank was delayed for 6 hours and they wanted to put me on a earlier flight, however would not honor my early bird boarding pass or compensate me for the cost of the early bird boarding. and the southwest gate staff, said to me "to bad on the early bird boarding". I sent an email to customer service and shared my experience and ten days later no response........ SouthWest Customer Service SUCKS! They can treat people crappy because they have a hold on the market....... Beware of the delays and the poor staff............