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| - We'll, here's my first negative review on Yelp. As a small business owner myself, I know first hand how hard running a business can be. Therefore, I try not to do anything that may jeopardize the success of the business. Unfortunately, LaoZao ticked every box on how NOT to run a decent business. Food was OK at best but service was really bad. Not only do they charge extra for sauce, they charge $14 per plate of fatty beef with 4 slices per plate! They also missed an order of beef and when we told them it was missing, they argued with us saying we got it and charged us for it. When they sat us, the waitress also told us they have a special in which we can purchase a $100 card in which they will apply $110 worth to the bill. So in a sense, you're getting $10 for every $100 worth of card you buy. When the bill came and I proceeded to the register to pay, all of a sudden the guy said the card had to be purchased before the bill. WTF??? Took some going back and forth in which the waitress told the guy she had already told us earlier and that it was ok before he finally honored it. He then proceeded to ask for my ID which I thought was to verify for CC. But then he started typing my info to their computer and asked me to go back to my seat first and they will bring my CC, driver's license, and the bill to the table. Why in the hell is anyone taking down driver's license info for restuarant payment? So be careful if they ask for your ID. If I had the chance to do it again, I would just hold the CC in my hand so they can verify it's me to process my CC but NOT let them put my info in their system. Who knows what they'll do with it. The $240 spent was certainly not worth it.
All in all, I was hoping this is another nice hot pot for me to go as my whole family loves hotpot. With Chubby Cattle down the street, I certainly won't be back.
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