Please keep in mind that I am a very understanding person (if you notice, I rarely write negative reviews) but this situation is too much and I feel people need to be aware. Especially since I have already tried to resolve it with the store management.
I received threats, yes threats, on my answering machine from the employee trying to make me rush down to the store and fix a mistake she made on the contract. This charming young lady (Jay?) stated that they would come to my home and take the furniture if it wasn't corrected immediately.
Now keep in mind that I have a job of my own to do. I was happy to help them correct the error, but I cannot drop everything to do so. If you have made a mistake it seems unreasonable to me to expect your customer to disrupt their life to cover your behind. You need to ask nicely and wait for it to be convenient for your customer to get it squared away.
It seems even more unreasonable that you think threats are an appropriate way to request a customer's assistance.
Ok, I manage a staff. I understand that employees occasionally put their foot in their mouth and as a manager you have the unique opportunity to turn the situation around... Right? NOPE! Her manager did nothing. Actually stated that threatening customers to correct contract errors made by staff is their policy (not even touching the idea that the winners they hire screw up contracts enough that there needs to be a policy!)
Returning the furniture just to not deal with them anymore. Sad because I love the product and it fits perfectly in my apartment. Nothing is worth that kind of hassle though. Unreal.