We love smashburger. That being said, if this were our first visit to a smashburger we would never go back. I had to ask for hot sauce two times and never got it. We ordered two burgers and they came out, one wrong. We told them and they took it back. What we did get (mine) had the wrong fries and they were so greasy that they were gross. Twenty minutes later we asked again and they said "oops sorry we will make it now". Got it about 15 minutes later. By then I was long done my meal. They said "sorry here is a free coupon to make up for it" and it was a buy an entree get a free side coupon. Wow. No one seemed to care about anything there. We won't be back even though it is the closest one to us.