I tried this place for the first time on Sunday 12/27 at the Henderson location and the service was phenomenal but this place is far from the service I received. I was at this location on Monday and the server Robert must have been having a bad day or simply was not in the mood to serve us. I'm a cheerful person and greeted this guy with a smile seriously happy with the service I had received in Henderson only to be disappointed by this Robert and his lack of courtesy.
We were not greeted but rather given a blank stare and rudely asked "do you know what you want to order" not welcoming at all. These type of people really upset me I mean how hard is it to give someone a smile and extend the same courtesy that's been given to you. This was my second visit to an Egg Works and will stay away from this location. I'm one that doesn't complain to management but rather one that values my money and simply does not return. I hope this review is considered as a coaching opportunity for this guy. The service I received was horrible. His negative demeanor and the unpleasant look on his face was disappointing he simply did not want to be there. Food and service do not go hand in hand. In my industry GREAT SERVICE is the key component in creating great dinning experiences. Bad service, no customers, no customer, no money. I will never compromise service over food it's all or nothing.