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  • If you plan on placing an order for pickup with the expectation that it'll be a quick and convenient idea for dinner, think again. Last night, my sister and I went to this location and placed an order for TWO wraps and an appetizer. The little girl with a horrible attitude at the pickup desk, ARLENE, read our order back to us and I stopped short when I didn't think I had heard both wraps be read back. I asked her if she got both wraps to which she nodded her head enthusiastically while my sister joked to her that there was no way our total would only be for one wrap and an appetizer, which ARLENE laughed at with us. We left for the requisite 15 minutes to Vons and after that time, I went back to get our order. Arlene brought my bag of food around and opened every container for me to see, but I noticed that there was only one wrap in the bag, so I asked her where the second wrap was. She tells me, "you only ordered one." I lost it. I RE-PLACED the order, went outside to grab my debit card and gave it to my sister for her to handle the order...again! Apparently, my sister voiced her frustrations to this girl and was met with no apathy or readiness to please the customer due to her error. My sister asked how long it would be for the additional food and Arlene told her it would be another fifteen minutes, at which point my sister expressed how upset she was that the rest of our food would be cold by then. Arlene's respone? "There's really nothing I can do about that." After waiting an additional fifteen minutes for the rest of our order, Arlene held up the bagged item for my sister who snatched it angrily out of her hands. Rather than let my sister's anger be the ending to this horrible experience, she closed the night off with a sarcastic and loud, "Friendly!" remark to the other waiting customers. UNACCEPTABLE!!! This yelp will be superceded by a call to this location's manager and, if nessecary, further action up the corporate chain. My advice to Arlene is that if you don't want a job that involves customer service and having to deal with upset customers, especially when you mess up and can't even take responsibility for it, then find something else that would benefit from your limited skill set.
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