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| - Not very impressed at all.
Went in looking for knowledgeable, competent staff, and was very disappointed. I already knew I wanted to lease a new car. Had already done some research, knew what I wanted, and knew that there was a voluntary recall of N20 and N26 -powered vehicles, and that the dealerships were instructed NOT to SELL or DELIVER these vehicles until they were fixed.
The sales rep first tried to sell me a USED (DEMO) car when I already told him I wanted a new one. Tried to tell me it was actually NEW, even though the lease offer said it was USED (DEMO). Asked him how many km were on it -- he didn't know. In the end he couldn't even figure out where on earth the car was, so he couldn't even try to ask someone to check whether it was USED (DEMO) or USED (DEMO) BUT ACTUALLY NEW.
Whatever. Then I asked about the recall. He basically blew it off. Either he didn't know, or didn't care, that some vehicles weren't supposed to be sold at all until they were fixed. He basically said you can pick up your new car and drive it, and bring it back when you get the recall letter. I checked with another dealership -- this is NOT what the dealerships have been instructed to do. They've been asked not to sell those vehicles.
Finally I looked carefully at the lease contract. In order to get to the monthly payments that I wanted, he just pushed numbers around. How dumb does he think the customers are?! So insulting.
I've used this dealership's service department before, and they're "ok". No major complaints. I would not recommend purchasing or leasing a car from them though.
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