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  • I have been in Apple stores in several cities including two others in Las Vegas. Granted, the iWatch just came out this week and I am here on a Sunday. But I have been in Apple stores that have been very busy before. This is the first time I've ever had such an incredibly bad service in an Apple store. I went over to one person who appeared to be a sales person who was not helping anyone at the moment and he let me know that he was there to register people for the Genius Bar only and he couldn't help me with sales. He handed me off to a woman who seemed not to be doing anything. She also told me that she was there strictly for registering people ( she had just finished helping someone else with a sale when I walked up to her). She went on her handheld device and registered me to speak with a sales person and let me know there was only one person in front of me. I saw her go over to a sales person and tell her my name. I figured I would be the next person that sales person would help. How wrong I was! She went on to help two other people and never came over to help me. I found another sales person who appeared to be doing nothing. I asked her for help with buying a laptop. She let me know that her job description included only setting up new iPhones. I pleaded a little bit and she said she would see if she could help me with some questions. I was fortunate in that I had done some reading ahead of time. So I was able to see that she gave me inappropriate answers to some of the things that I asked. She finished by pointing to a counter on the other side of the store and telling me that there are laptops over there, why don't you take a look. I know that this is a new store. But you come to expect a certain level of service and knowledge from the people working in the Apple Store. The personnel working in this store does not compare to any of the others that I have been in. In the other stores the Apple employees are friendly, knowledgeable and helpful. In the Summerlin store, the emplpyees went 0 for 3 in those areas. The Summerlin store has a long way to go before they should allow themselves to be considered a real Apple Store. It should be no surprise that I left without buying a laptop from them.
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