We live in the neighborhood and have been here a few times before. The last three times we have tried to go they have been sold out of the veggie burger. The last time I was about to give my order and the guy asked me to wait a second while he answered the phone. He sold the last veggie burger to the person on the phone, despite the fact that I was there first cash in hand.
Yesterday we called ahead to be sure theory had a veggie burger left. When we got there I ordered my burger and paid $1 for avocado to be added to it. When I got my burger there was a tiny pice of avocado on it. Roughly 1/8 th of a small avocado, when we asked the guy gave us another tiny piece.
They seem to be really understaffed, which led to a mess up with the fries we ordered. When we got our actual fries they were over cooked. Also they forgot the bacon on my boyfriend's burger, and he had to wait for the bacon to be cooked.
The lack of staff seems to weigh on the one person working which results in a poor customer experience. Also there is no way to contact the owner listed on the website. I tried sending a message via Facebook with no response.
Too bad. With so many good burger places around it won't be hard to find a new place to go.