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| - Don't use this company! They have no regard for your personal goods or belongings! Once they are out of your sight, all bets are off that you will receive anything intact. IF you are going to use them, then select FULL COVERAGE REPLACEMENT, as your belongings will be damaged, broken, scratched, marred, bent, mishandled, or lost and they do not care.
My wife and I selected this company for a cross country work-related relocation. They showed up at my house in Phoenix, AZ in a box truck that was to small. I told William, the companies representative, that the truck was going to be to small when he drove up (based on my prior experience with work relocations of my belongings). He disagreed and then started to explain to me why they were using this smaller truck. He explained that the tractor trailer rig was in the shop. First warning flag!
Once the truck was packed and full, the remaining items were left in my garage for the next crew to come and load the remaining items. It was explained to me, by William, that my belongings would be stored in a warehouse and reloaded for the trip across country. Second warning flag!
My belongings were transported to North Carolina. I was immediately concerned when the delivery crew opened the back doors to the trailer. Third warning flag!
Our belongings appeared to have been thrown, stacked, wedged, and basically piled into the trailer without any regard or care with other's belongings. Immediately, the two-man crew, unloading the truck, started apologizing for the condition of every item that was unloaded.
In short, you will deal with a third party claims company, Claims Service International (CSI), which will provide you their summary of your claim that you will spend countless hours/days on preparing. Their job is to dispute and reduce the claim as much as possible. They claim to be neutral in the claims process, but it's apparent who they are representing. You have 30 days from receiving their email, which I never received, to decide on whether you accept or dispute the claim. Fourth warning flag!
So if you don't check Full Replacement Coverage, you get $.60 a pound (which I selected) on a multi-thousand dollar move. In our case, it's $252.40, which is no big deal to Falcon Relocation or CSI.
I should have checked the box for Full Replacement Coverage, then maybe they would have taken more care.
We are very disappointed in Falcon Relocation and we do not recommend them for any type of relocation.
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