| rev:text
| - I was reluctant to write this review because of one person, Cassandra. I waited until the next day so I could reach out to Julie, the Food and Beverage Manager and/or Amy, The Executive Chef to see if we could resolve my issue, neither one returned my calls. So because Cassandra was SO BAD I decided to write this.
I went to the Oyster Bar to enjoy a bowl of Manhattan clam chowder and fried oysters. They were prepared by an amazing chef. He has made them for me before. In fact they were SO GOOD, I decided to order two additional orders to go; one for my daughter and the other for me the next day. This time Cassandra, a Manager NOT a chef, prepared the fried oysters. The first order, that was prepared by the amazing chef, had 8 small to medium DELICIOUS oysters. The order prepared by Cassandra had 5 small to medium oysters. My server had told me that they weigh the oysters, so I brought this to Cassandra's attention. Cassandra said NO YOU ONLY GET 5 OYSTERS THEY ARE NOT WEIGHED. I pointed out to Cassandra that was a crazy way to determine a serving portion because oysters come in various sizes from small to very large. And especially because not 10 minutes earlier I had a great portion prepared by an actual chef not a "Manager" on a power trip. Even after I pointed out that I'm paying the same amount $12.00 an order for 10 oysters as opposed to 16 had I ordered them all at the same time. Cassandra told me that she was going to have a "talk" with both my server and the amazing chef. So instead of complimenting the only two people that deserved the compliments, and the only two people that made me feel welcome, Cassandra, the genius, is going to reprimand them for treating a customer fantastic.
I tried reasoning every way possible with Cassandra from telling her that I've been a customer of Texas Station for 20 years, telling her that an even longer customer of Palace Station (since it was the Bingo Palace) and lastly that I eat at Austin's approximately once a week for years. Nothing could get through her mindset. Any "manager" that ridged is not meant for that position. She actually choose THROWING AWAY 2 bowls of clam chowder and two orders of fried oysters as opposed to pleasing a customer. And the cost to Texas Station for keeping a loyal life long customer would have been, what, $2.00?
I have NEVER SAID THIS IN A REVIEW BEFORE but Cassandra needs to be replaced in a non customer service roll. Or just outright terminated.
***************UPDATE***************
Julie, the Food and Beverage Manager, called me back today August 10, 2017. As it turns out she was off the past couple days. We discussed the situation and she agreed that there must be a better way to determine portion control that provided a more consistent look. She said she was going to talk it over with Chef Amy and see about other ways to be more consistent with order size.
Julie also stated that she also was going to talk with Cassondra regarding her people skills.
Lastly, Julie went way above and beyond the call of duty, and invited me to have dinner on her on my next day off. This really surprised me because you really don't find people willing to go the extra mile in the 21st Century. So I graciously accepted her offer and will call her with the day that I'm going to give it another chance. I hope that after my do over we can get that 1 Star up to 5 Stars. More to follow.
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