I can say that the shakes are the best here! There's your 1 star.
However, after the manager greeted us pleasantly it was all over from there. If I could give a zero I would. The entire customer service experience was terrible. Waitress was the most unfriendly person I have ever had serve me. First she didn't bring my son his water, we waited 10 minutes before she came around again. She had the look as if she hated her job. I had to ask for napkins, straws, refills on water. It was like we were an inconvenience to her. This experience reminds me that the cost of a place doesn't mean great service. If you're hungry wait it out... go anywhere elsewhere. Maybe if you want your food to go you can at least skip the 1/1 interaction.