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  • I'm a long standing customer from IL, but hadn't visited a Firestone in AZ. My visit was exceptional. Excellent customer service from John and his staff. My questions were thoroughly addressed and I received complete quotes prior to service.. with no hidden fees surfacing later. Proposed discounts honored. Service was speedy with minimal wait time-- far less than estimated. I especially liked that John would walk to the waiting area to address any concerns rather than yelling out to customers --the latter quite common at many mechanic locations. Final note, while I did not find paper mats, I also did not find oil handprints. ;)
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