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| - Back in May my good friend bought four tickets to see Tom Jones who would be performing at the MGM. My bf and I had seen him there three times already and once got upgraded to a two bedroom super corner suite at the MGM. It's hard going back to those small rooms after you see how the other people live, ya know?
So, after much research and connections that fell through we came across the Desert Rose Resort. A two bedroom suite was about 200 bucks a night on the weekend. Cute, well maintained, clean and spacious rooms. Full kitchen but no mini bar. Coffee maker but only decaf coffee. (More on that later.) Three TVs with cable, two bathrooms with full showers... Nice. Not amazing, but definitely good value.
We arrive to check in at 4:30 and we are told (after confirming the day before) that there is no room. Not "Your room isn't ready" just "We don't have a room" After several moments of unnecessary panic we realize that what he is trying to say is that it's just not ready yet. He says "Well, check in isn't until 4pm, sooo.." I make note of the time to him and we all just get a blank look. "Do you know -when- it will be ready?" one of us asks. He picks up a phone, mumbles, hangs up and says "Uhhh, I don't know, like 15-30 minutes." "Can we start the check-in process now?" "Not till the room is ready."
Silence.
This place isn't a casino, so you can't just belly up to the bar, or slot machine to kill some time. "Can we leave our bags here?" Someone asks. "Uh yeah, how many tickets you need?" He slaps down four tickets and quickly busies himself. "Can I borrow a pen?" I ask
You catching the vibe here? Absolutely no service. No sense of keeping people at ease, making us happy by suggesting -ANYTHING- other than "there's no room." A compete dick.
So, 45 minutes later when we call from Hooters to see if our room is ready, he answers the phone, asks the name of the reservation and then says, "I don't have a reservation under that name"
Fuckyouyoufuckingdick! Don't play games with me, you know who we are, this isn't some giant mecca of a place! We spell the last name for him and yes our room is ready.
We check in, get our room with parking lot views and get ready for a night with TJ!
Next morning, er afternoon, we wake up and want some coffee only to find that the four packets are all decaf. KJ, being the most pleasant of our group calls down and kindly asks who we need to talk to about getting some caffeinated coffee. Okay! It's on the way. We wait 25 minutes and call again. We wait 20 more and call again, KJ asks if she could meet them somewhere to speed the process up. So an hour later we got our coffee.
We go out, have a day, come back to the room and the house keepers tidied up our space and left us a passive aggressive mound of pre-packaged coffee on our counter. I'm guessing they just really like us. I don't know. I'm not sure how to read into that one...
We also overheard other guests complain that they wanted to use the BBQ, which is part of the package, but the hotel rented out the space two days in a row to a group of cyclists and that area was now off limits. "They paid for it." Is what I heard the charmer behind the desk tell them. These guys with their corn on the cob already wrapped in foil and ready to go on the grill who also "paid for it" walked off in disgust for the second day in a row they said.
Upon check out we got our bill and were charged for a $7 phone call to LA while we at the TJ concert. They would not just take our word for it, that we all have cell phones, that we were not in the room at that time and made us stand there and argue with them about it for ten minutes...
So why three stars? One star for big clean rooms, one star for value, and one star because I think people and attitudes can change. I would go back there again but if I had the same experience I'd burn the place down.
"Don't even think about getting accommodated here" should be their motto.
My motto "What happens in Vegas, ends up on Yelp."
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