Very unprofessional! I had an appointment to get my brows done on Thursday the 29th of October. I went there and about 10-15 minutes after my appointment time Janny sent me a text message saying that she could not make it to the appointment. We scheduled for me to come in the following day. My card had already been charged for the service but I did not do anything about it since I was going to get my brows done the next day. The next day I got to her studio and waited 20 minutes. I texted her letting her know I was there waiting for her and once again she told me she could not make it to the appointment. I asked her to refund my card since I never received any services from her and she has not responded to my message but has been active on her studio's webpage. I drove 30 minutes from Matthews to the University area and back TWICE to see her and was notified of cancellation way too late. Waste of gas, time and money. I am never rebooking with her.