| rev:text
| - Strike 2 against Yard House.
My last review wasn't exactly positive, which is to be expected when you get moldy bread on your sandwich and don't notice (due to your hunger) until after devouring HALF of the thing. Yuck. After that experience I received an e-mail from the manager apologizing and offering a free dinner. I never responded and hadn't been back since. I don't want free things, I just want your kitchen to send out non-moldy bread!
Anyhow, my Mom and I were in the area and decided to stop in on a Sunday night for dinner. It was pretty crowded, but we were sat immediately and approached by a friendly server, who took our drinks/appetizer order. I have to add....if you know anything about beer, the list is nothing but long. There is really nothing exciting about it. Anyhow, our beers came out quickly and our server took our order. I figured our app should be out any minute, but instead we sat there waiting and waiting and waiting....until BOOM! Our entrees came out. We told the food runner that we never received our app, and he said he would be happy to take our food back and have our app sent out, or he could just make sure we aren't charged for it and leave our dinner. Uh, no....we are hungry and ordered an app, we want it. So he takes our food back and I start worrying that I am going to either end up with moldy bread again, or our entrees were going to sit under a heat lamp until we were ready for them.....I saw our server talking with a Manager, who then came over to our table to apologize for the error and that our crab/lobster/artichoke dip would be out momentarily and that she would ensure our meals were made fresh. (Also that the app would be no charge) Once we received it, the dip was really good and it disappeared quickly. Our entrees were fresh when we received them, and I did not have moldy bread. (WHEW!) Our server also apologized and said that it was his error, which I know isn't easy. Now, all of this may not seem like that big of a deal, but after my previous experience and having not returned to the restaurant in over a year after the moldy bread, it is just really disappointing. I used to go to Yard House almost every Sunday with a big group of friends, and we loved the food and service. Now it seems like both have gone downhill and I am not sure if I will find another reason to go back. It was very generous of the manager to comp our app, but I am not looking for free food. I just want my order to come out correctly, in a timely manner, and without mold. Is that too much to ask? Apparently so. Unfortunately, I think that Yard House has gotten lost in the shuffle of getting tourists in and out as quickly as possible....
Just an FYI....I was a server in college and I understand that mistakes happen. Our server still received 20% tip after this debacle, as I only thought it was fair to tip based off what the check would have been, if the appetizer would've been charged.
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