My car battery died late last night so one of the first things I needed to do this morning was get it checked out. I went to ketchum's after doing a yelp search. When I first pulled up, I actually turned around because they looked really busy and I figured they would be like many auto repair shops that make you wait and feel like just another no-name person. Something made me go in anyway, and it turns out I was completely wrong. This company knows what they are doing and really cares about each person who walks in. Upon first entering I could tell they take a great deal of pride in being a family-owned business and providing exceptional customer service. They checked out my battery to make sure that was the actual problem. Once confirmed that it was, they even called up the dealership where I bought the car and inquired about a warranty on the battery. Impressive! Every part of the process thereafter went just as smoothly. Like anyone, car troubles annoy me, but it's nice to know I have a solid place to go back in the future.