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| - I envy those who had a good experience with this company. I did my research and got 3 separate quotes. This company's quote was the middle if the road, warrantied the work for 7 years, and had great reviews. I was more than willing to pay the price for high quality, period. Unfortunately it didn't turn out that way for me. Either (a) everyone on here has a fairly new and/or frequently painted home, (b) I got the newbies who had no clue what they were doing, (c) I have zero luck, or (d) these are all fake reviews.
One of the main reasons I went with this company was the in home color consultation mentioned on the website which is supposed to save you time and energy by having an expert help you with your color selection. Since I was changing the color scheme, this was a must for me. Instead, you have to make an appointment to go into Dunn Edwards to do a rendering (a digital visual) then let the company know what colors you want so they can order them and you go back down there to pick them up. In my case, we could not get a good picture of my house due to it facing east/west and the sun either casting a shadow or making it too bright for their program to work correctly. As a result, the colors in the rendering did not look the same once I got them home and painted them on posterboard so I had to pick more colors and again more colors. I was so drained from the process I pretty much gave up and crossed my fingers it would look okay.
Another reason I chose this company was the thorough prep work touted on their website. Preparation is key and I found that out the hard way. I admit my home was way overdue for a paint job but they knew that when they quoted me and I expected quality work. After they started painting, I noticed the paint was peeling just as it was before the prep work. I was told it was because the wood was damaged from not being properly painted the last time and having been exposed to the elements. The initial solution I was given was to ADD CAULK TO THE PAINT to help it stick. This didn't sound right to me so I made a call. Turns out you are not supposed to powerwash wood! Doing so causes the wood to swell then shrink once dry. This may have been okay had they not painted it while wet but they did which caused the paint to peel. They redid all of the trim and eaves to try to make it right but it continued to peel.
After much time (2 weeks instead of the 2 day turn around initially given) and anguish, the owner decided there was nothing else they could do, cut the price in half, and promised to personally come back in 90 days to follow up and fix any remaining issues. The follow up was prompted by the fact that the paint job will not hold up for 1 year, let alone the 7 year warranty period, and I had no intentions of ever needing to use the warranty. The job was completed mid June and I have not heard a peep.
I could say so much more about the issues I had but I wanted to mention my main concerns.
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