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  • Worst customer service, ever. We placed a to go order, two items, a salad and Pad Thai without chicken. We go to pick up the order, that is when the trouble began. The order was not ready when I went to go pick it up, no problem, I'm happy to wait. The gentleman, Kyle, read off the order, spicy chicken salad and Pad Thai with EXTRA chicken. I stated that was incorrect and that it was with no chicken. He said, "no problem, they are still making it." The order then arrives, the salad is perfect, but Kyle says, "I'm still confused about the Pad Thai order." He pulls it out of the bag, opens the box and proceeds to DIG through the food with the LID from the box! The food was spilled on the counter, and he used the lid to put it back in the box, asking if it looked right. It did, however, I requested that it be remade, as the food had been on the counter, and I feel that was incredibly unsanitary. Kyle was angry at my request and demonstrated as such, by violently throwing the Pad Thai into the trash and pushing the salad against the wall, with so much force that everything spilled all over the bag and then angrily stomped away. I was a little stunned, at the interaction, until a woman came to the counter and asked if she could help me. I said, "I would just like Pad Thai with no chicken..." She said okay, walked over the kitchen, asked them for the order to be made like that, and all was well. We will never patronize this location again, I felt disrespected and as if I were an inconvenience. I am disgusted at the caliber of people that have been hired at this location. Shame on you, Pei Wei.
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