| rev:text
| - To be completely honest, I was still happy with my first car that I purchased through DriveTime about 3 years ago. I saw that I was coming close to the $4,500.00 mark, so I decided to call and see how the CHAMP program worked. I was assisted on the phone by Nick (who helped me later on in this review), and he explained how everything worked and set up an appointment for me to come down. The next day, I went to the dealership and was assisted by Brandon. He showed me a few cars, and I ended up really liking a 2012 Ford Fiesta.
When it came time to crunch some numbers, Mike (the sales manager) came over and explained to me how much I got for the trade. He also explained that even though the new car was zero down, my negative equity still held some payment due. Unfortunately, I was not prepared to pay anything as I was really just looking at my options, so he went to run more numbers, but the system went down. After being there for 3 hours, they regretfully asked if there was any way I could come back the following day. I said I could, and we met the next evening.
I was met by Elena as I walked in, and she said that she would be helping me. After going over my file from the day before, Mike was able to make the calls he needed and after nearly 3 hours, we were able to close the deal for absolute zero down! I was elated. I really liked this car, and was so happy to get into it. After leaving the lot, we went for a spin. However, when we parked and went to get some things out of the backseat, we noticed that the rear passenger door would not close. We had to tie it closed with a scarf and hope that it wouldn't open while driving. It was a very scary experience.
I called DriveTime the following morning and explained the situation. They advised to call Averex to get the door repaired. So I did, and took the car to my local in network mechanic. When the mechanic called back, they were advised that the part was on national back order for about three weeks, and there really was not a way to fix it, other than tying it back up. I did not feel safe driving the car, so I called back to DriveTime and was advised to come back town to the dealership. I left work early, and met again with Elena and Mike. They could obviously tell I was very frustrated and upset, and made every measure to correct the issue.
Mike said that we could try and see if he could get me into another vehicle, or I could have my old car back. I decided to look around and see if there were any other cars that I liked on the lot. Nick (whom I mentioned above) took a look at all of the different cars that would fit my price range, and assisted me with test driving a 2006 Volkswagen Passat. He was very nice and really lifted my mood by cracking jokes, and just being an all around genuine person. After the test drive, I decided that I really liked the Passat.
Mike and Elena got to work and started crunching numbers and making phone calls. Elena checked in with me often to see how I was doing and if I needed anything. She is such an asset to their team, and I am so happy that she was there to help me. Almost 5 and a half hours later, Mike was able to work through some glitch in the system, and got me back on the road in my new car, and offered me a full tank of gas for all of the trouble I had gone through.
With almost 11 hours spent back and forth at this dealership, it is STILL the most pleasant experience I have had. The team took ownership of the issue that I had, and corrected the situation as fast as they possibly could for me. I can't thank all of them enough for all of the hard work they put into getting me into a new car... especially on a "free" upgrade. DriveTime is my go to, and I am so happy that they have such a FANTASTIC team.
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