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  • I'm in here all the time... well, at least twice a month. This location is just like all the other Lowe's you've been to, but I will say that they have extremely helpful staff here. Once you're able to track down an employee, they will do whatever they can to help you with your project. (It would be nice to have more employees walking around the store, looking for people like me who need help! Sometimes it's difficult to find someone to assist me.) Recently I dealt with the returns department because I bought a misting fan a few months ago and the motor already died. I was friendly but not necessarily the easiest customer to deal with. I wanted to the leave store with a replacement fan that day, rather than a giftcard or a refund. I ended up working with an employee and her supervisor to come up with a solution. I really appreciate that they were able to process my return without sending me to the 800 number, and they even let me take the floor model because they didn't have any other units in stock. They were patient and understanding, and truly wanted to provide a positive customer experience! My only complaint isn't really directed at the employees or this location. A lot of the items they sell are made cheaply and break after a few uses (or even when installing the items!). I don't always buy the most expensive equipment so it's understandable that the quality can be less than superior, but why do they even stock cheaply-made items that are doomed to break? Thankfully the returns department is pretty good about taking items back (just hang on to your receipt!). PS. They offer a guarantee on plants - I believe it's one year. Perfect for someone who kills a lot of plants... just bring the dead plant and your receipt, and they'll refund you! PPS. Wish they had a service where you can track your purchases with your credit card or phone number. It would make returning items even easier. Requiring paper receipts for a return is so old school!
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