My husband and I recently purchased a guest room furniture set. Ortiz did a great job of helping us find the right set for us, but not following us around the store. She checked on us and answered questions and then let us continue to look and discuss the options. She made it a hassle free experience. She also went to the extra effort to help us get the furniture delivered on the preferred day. The system was trying to delay the delivery because of a pair of lamps that took a little longer to get in stock, but it was just leeway time. Ortiz and the store manager were able to get the furniture scheduled for the right day and we felt we walked away with a great furniture set for a great price.
The furniture delivery was another 5 star experience. The two guys who came to deliver and assemble the furniture were very nice and respectful. It only took them about 30 mins to carry everything upstairs and assemble it. I was incredibly impressed by them!
Overall, we had a great experience with this Ashley Furniture and I would highly recommend this store. They have a great selection, great sales, and great delivery team.