When the liable insurance company requested that I visit Gerber to receive a quote for my vehicle damages, it was as if a joke was being played on me. Upon arriving at Gerber for my scheduled appointment, I was greeted by no one and only after someone had to check the printer paper was I acknowledged. Not only did they have my name incorrect in their system for the appointment, they also had the incorrect vehicle. After five minutes of figuring out whom I was, a two minute vehicle inspection and fifteen minutes of paperwork prep, I was free to leave with their less than satisfactory estimate. I have given Gerber such a poor rating because of the poor customer service that I received from the initial phone call to the actual estimate.