Very unfortunate, anyone reading this should steer clear of Jared's galleria. Did a custom order for a platinum ring received white gold. No time frame on turn around replacement. Had my wife's engagement ring rounded and sized to come back unpolished, with amateur quality. The ring had to be worked on 4 different times just to come out round. If you are in the market for sentimental jewelry, you should look somewhere else. Once the sale is made you simply become a number and your possessions treated with no respect. Very disheartening coming here. Please save yourselves the disappointment and find a jeweler that cares, because you won't find it here.