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| - Approximately 18 months ago, the owner of this establishment told me he did not want me in the store anymore because he said I knew too much about coffee. I was accused of writing a bad review, which I never did. I have no idea who wrote the review but the behaviour of the owner was sheer arrogance. Since then I thought the issue was over with.
Today I was refused service because the owner told the staff that I had written a poor review and was no longer welcome. While today they get that poor review and solely for their treatment of me. My previous review is left posted below. Will somebody please correct me if they think that was a poor review. Other than a few edits and additions, it is the ONLY review I had previously written about the Roasterie.
I had never given them a poor review in the past. Even if I had, if they cannot take the heat, then they should stay out of the kitchen. Some establishments I have given poor reviews; EVERY last one of them I am still welcome at. It looks like the Roasterie is the lone exception and it was for a review that I was not even the author of.
Having been a judge in Barista Championships, been recognized by many professionals as having expert knowledge on the subject of coffee, and considered very supportive of the industry and helping new and established businesses to improve the quality of what they prepare and the beans they source, I can only offer the opinion that the ownership's attitude is despicable. I am truly offended.
What I have experienced over the past 18 years is arrogance and management that is immune to suggestion.
Lech has some amazingly good quality beans, but when roasted to below an Agtron 35, they are far too dark and the nuances of otherwise great beans are lost and take on a burnt wood profile. In the specialty coffee industry, especially among SCAA members, the trend is away from super dark roasts. In fact, what is becoming prevalent is a complete absence of darks roasts in the espresso hoppers. The Roasterie even roasts darker than Starbucks.
I am extending an olive branch, I would love to see you take your business to even higher success, even enter employees in the Barista Championships. However, a business owner who is closed minded to suggestions is rather annoying. Nobody knows it all.
I give this establishment 1 Star for attitude and some of the beans that should never be roasted below an Agtron 40 or 42. The quality would shine if they were lighter.
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